If you are unable to find the answer to your question below, please submit your question to: [email protected]lery.com
How our paintings are produced:
All our reproductions are hand-painted by one of our skilled artists, all of who are very knowledgeable about the paints, techniques and brushstrokes of the original artist. We use only the highest quality linen canvas and Winsor and Newton Oil Paints. We DO NOT use any mechanical processes and your painting WILL NOT be undertaken by multiple artists in a production line process as is the case with many cheaper Chinese studios. We have 17 full time artists all specializing in a separate artist and genre.
Most of our paintings are supplied unframed:
This is for several reasons. Firstly, the majority of our clients wish to select a frame which will suit the decor of their home. Secondly, the mailing and insurance costs of delivering a framed painting is very high and even with careful packaging it is our experience that frame edges can be damaged in transit. We will consider framing and stretching requests on a case by case basis.
How and when your painting will be delivered:
Your painting will be delivered by air courier, usually FEDEX. The canvas will be packaged in a secure and rigid postal box to ensure its safe delivery to your door. International shipping is FREE. Most standard paintings featured are shipped within 14-21 days of receipt of order. Some paintings may take a little longer due to drying times. Whatever the situation with your painting, we will advise you accordingly and you can enquire as to its progress at any time, as well as track it on your personal tracking profile.
What about local taxes:
Local Taxes and customs duties are the responsibility of the purchaser when applied. We ship paintings to over 22 countries each year and as a general rule items that are " hand painted reproductions" do not attract local taxes, however if you are uncertain as to the policies of the customs office of your country we suggest that you contact them prior to placing your order.
Methods of payment:
Simply select your artwork of choice and follow a few simple steps from our website. We will lead you through all the way. We want you to feel completely comfortable when placing your order. Your credit card and personal information that you transmit to us is strongly encrypted for maximum security and is kept strictly confidential, it is not recorded and is transmitted directly to the processing bank, we will have no record of your credit card details at any time.
Is my credit card safe?
Absolutely, in fact, according to the FTC, it's actually safer to use your credit card over a secure server on the Internet than to use it in a restaurant or department store. Our secure server software, together with your browser, strongly encrypts all of your personal information so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then securely transmitted over the Internet.
Where we deliver:
We accept orders for delivery worldwide. No matter where you live, we will find the most appropriate means of safe delivery to your door.
Tracking Your Order:
We now have our own tracking system, as soon as you place your order you will be sent an email with details on how to access your personal tracking profile. When your painting has been collected from the gallery we will update your tracking profile to include a UPS airway bill number, at this point we will contact via email you to notify you of the airway bill number of your consignment. This information will allow you check online the delivery of your order.
We would be pleased to receive your commissions to reproduce your favorite oil painting. In many cases the cost to you will not be too much higher than our standard catalogue prices for similar works. Please let us know if there is that special work of art which you require and we will be pleased to provide you with a price. [email protected] To assist us please send us as much information on the painting you require, and where ever possible a sample image, please include the size either in cm or Inches and we will get back to you by return.